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On the online store, there are third-party products that are not affected by the terms and conditions and products identified as "Apoyodravet Products", which are subject to terms and conditions.

Website owner

This website is owned by the Association of volunteers in favour of Dravet Syndrome "Apoyodravet" C / Merkezabal 34, 1st D Donostia 20009, with CIF G75132506, registered in the General Registry of Associations of the Basque Country with the number AS / G / 1942/2015.

Any communication with APOYODRAVET, can be directed to the registered office, to the APOYODRAVET telephone, to the email address or using the contact form of the website.

Use of this page

By using this website and placing orders through it, you agree to:

Ordering. Purchase system


User registration

The purchase of products requires that you register on the website by creating a user or "customer" account. APOYODRAVET will request, prior information and acceptance by you of the Personal Data Protection Policy, those compulsory (indicated with an asterisk *) to manage the entire process of buying and delivering products.

The registration procedure also requires that you choose a username and password that you must use to access your account. You are responsible for the custody of these data preventing their use by unauthorized third parties, as well as for the consequences of any kind arising from the non-observance of this obligation.



Through the different sections of the website, the user will be guided at all times during the online purchase process, selecting those items of interest, after checking their characteristics, availability, prices and the corresponding shipping costs. These items will be saved provisionally in a “shopping cart or basket” or in a similar space from which they can be the breakdown of shipping costs and applicable taxes, removed or replaced by others at any time before making the payment or assuming any purchase commitment.

Once you select the articles of your interest, you can review and accept, where appropriate:

Before confirming the order definitively, you must accept the Conditions that you can consult at any time on this website and that can be downloaded for consultation or storage at the following link: XXXXx


Payment methods


The payment methods admitted in the website are the following:


Product Availability



Order Delivery


The delivery of the orders will be made at the delivery address designated by the user within a period of approximately 48 hours and, in any case, within 15 calendar days from the completion of the purchase.

If for any reason we could not meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or to cancel the order with the full refund of the price paid.

For the purposes of these Conditions, it will be understood that the delivery of the order has occurred when you or a third party authorized by you takes material possession of the products, which will be credited by signing the receipt of the order at the delivery address.

Delivery Issues: In case of not being able to make the delivery due to the absence of the recipient, the transport agency will leave an indicative note and try to contact the recipient by telephone to make a new delivery. If the delivery fails again, the client must contact the transport agency to arrange a new delivery.

In the event that 30 days have elapsed since your order is available for delivery and it has not been delivered for cause not attributable to APOYODRAVET, we will understand that you wish to withdraw from the contract and we will consider it resolved.

As a result of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method different from the less expensive delivery method ordinary that we offer) without undue delay and, in any case, within a maximum period of 14 days from the date we consider the contract terminated. Where appropriate, APOYODRAVET may pass on the transportation costs arising from the termination of the contract.




The products will be invoiced with the tax rate of the shipping location (currently corresponding to 21%) for the territory of the European Union where this tax is applicable.

In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT, due to their special tax regime, without prejudice to the application of the corresponding taxes and / or tariffs in accordance with current regulations.

You expressly authorize us to issue the invoice in electronic support. However, you can indicate at any time your willingness to receive an invoice on paper support, in which case, we will issue and forward the invoice in that format.


Return policy


Right of withdrawal

If you are contracting as a consumer, you have the right to withdraw from this contract within 14 calendar days without the need for justification except in the cases established in the users and consumers regulations (in an expository and exhaustive manner, withdrawal due to health or hygiene causes in sealed products, or those clearly personalized products, etc. is not allowed). The withdrawal period will expire after 14 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or, if the goods that make up your order are delivered separately, to the 14 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.

To exercise the right of withdrawal, you must notify APOYODRAVET of your decision to withdraw from the purchase through the corresponding form provided for on the website. APOYODRAVET will notify you immediately on a durable medium (for example, by email) of the receipt of such withdrawal. The returned order must be delivered to the address indicated by APOYODRAVET, together, where appropriate, with the invoice issued and you must bear the direct cost of returning the product. The products must be in perfect condition, not opened or used and with their original seal or packaging and the manuals, accessories or promotional gifts included in each case.Consequences of withdrawal. In case of withdrawal on your part, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method different from the less expensive delivery method we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will refund you using the same payment method used for the initial transaction. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first.The products must be in perfect condition, not opened or used and with their original seal or packaging and the manuals, accessories or promotional gifts included in each case.

You will only be responsible for the decrease in value of the assets resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.


Guarantees and returns


For the purposes of these Conditions, return shall be understood as the one generated by a defect, tare or receipt of an erroneous product.

Guarantee: In the event that you are considered a consumer or final buyer, the contractual guarantee offered by APOYODRAVET for purchases made on this website is the one established in Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users, that is to say, it will be responsible for the breaches of conformity that are manifested in the products within two years of delivery.

For these purposes, it will be understood that the products are in accordance with the present Conditions when they conform to the description and qualities that appear on the website, they are suitable for the uses indicated for them and present a quality comparable to that of other products of the same or similar characteristics.

Return. In the event that, at the time of the delivery of the order, it presents a tare, defect or if you have received a product that does not correspond to the order placed, you must immediately inform APOYODRAVET of this circumstance through our contact form providing the product data, as well as the damage it suffers or to the email address, where we will inform you of the way to make the return. Once the items are returned, they will be checked by APOYODRAVET and we will notify you if your refund or, where appropriate, the replacement of the product.

APOYODRAVET will reimburse the corresponding amount (including the shipping costs of the initial delivery) without undue delay and, in any case, before 14 calendar days have elapsed from the date on which the return was informed. The refund will be made by the same means of payment with which it was paid. However, APOYODRAVET may retain the return until it receives the returned products or until the user submits proof of how the order has been returned.


Within a process of continuous improvement, APOYODRAVET will keep updated all the information and services offered on the website, trying to avoid as much as possible the existence of errors or failures in it, provided that they are due to the media, services or tools on which APOYODRAVET has direct control.

APOYODRAVET does not guarantee the availability and continuity of the operation of the website. When reasonably possible, APOYODRAVET will previously warn of interruptions in the operation of the website.

Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on this website will be strictly limited to the purchase price of that product.

APOYODRAVET will not be liable for any damage or loss resulting from a denial of service attack, virus or any other damaging or harmful program that may affect your computer equipment, data or materials as a result of the use of this website or the download of its contents or to which it redirects.




The acceptance by you of the present Conditions implies your consent to make communications of any kind electronically (email and notices or forms on the website), through the Customer Service and through the website contact forms.


For any questions, suggestions, queries or complaints about the website or the orders placed, the user can contact APOYODRAVET by any of the following means:


Security and confidentiality


APOYODRAVET guarantees the security and confidentiality in all communications that we maintain with you. All online payment operations are carried out through a secure server, based on the SSL standard, which protects the data against attempts by third parties. The data of the purchase process is stored in a database designed for this purpose.

APOYODRAVET also guarantees the protection and confidentiality of personal, payment and other data provided by the user in accordance with the Spanish Organic Law 15/1999, of December 13, on the Protection of Data of a Personal Nature.

All the data that you provide will be included in an automated file created and maintained under the responsibility of APOYODRAVET with the purpose established in each data collection form. In this form, it will be allowed to accept or not purposes and uses other than those necessary for compliance with these Conditions. In the privacy policy, you will find all the information about the processing of your personal data.

In the event that the data provided is associated with a purchase, Spanish law requires that they are kept for at least five years, so they cannot be deleted or rectified, although they can be blocked (cancelled), even though the user requests to do so.


Applicable Law and Jurisdiction


These General Conditions of Sale will be governed and interpreted in each and every one of its extremes in accordance with the current legislation of the domicile of the consumer.

APOYODRAVET recommends to the Buyer the submission of any dispute regarding these general conditions of contracting to the European Union online dispute resolution website accessible through the following link:

The Apoyodravet Association (AD) central pillars are social innovation, patient-oriented technology and the promotion of research in the service of disease modification.

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